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Available Courses

LEAD 1090 - Business Writing


Often as leaders, we must communicate in writing for many different purposes. It could be placing an order, a corrective action, professional development, congratulations, executive response, etc. Grammar, punctuation, and effective messaging reflect on you as a leader. Learn how to avoid many common mistakes and elevate your written communication.

STT 1200 - Careers in Customer Success (Remote Class)


*REMOTE CLASS WITH FLEXIBLE HOURS --
Careers in Customer Success is designed to help you land and succeed in a new role as a Customer Success Manager, Onboarding Specialist or Implementation Specialist at a tech company. Learn everything you need to know to hit the ground running with principles like: Customer lifecycle, Onboarding, Proactive Engagement, Running Business Reviews, How to become a top performer, And much more!

LEAD 1080 - Coaching/Goal Setting


Coaching to goals is an ongoing process that requires continuous reflection and evaluation. Setting goals helps gain clarity, focus, and direction. Effective coaching meets each of your team members where they are and helps develop the skills needed for success in their roles. Goal setting helps to determine the measurable outcomes you want to achieve in the future and gives you a plan and path to achieve those goals. It lets you measure progress and stay motivated and helps beat procrastination and achieve more.

STT 3020 - Creating Online Presence Using Google Tools


Creating Online Presence is a six-class series that teaches participants the foundation of digital presence for their business and website. This hands on class will require participants to list their businesses on Google, test their websites, and make changes to increase their online presence. Business Laptops/Computer access is required.

LEAD 1020 - Effective Communications


DISC is simple, practical and easy to remember and universally applicable model of communication styles. It focuses on individual patterns of external, observable behaviors and measures the intensity of characteristics using scales of directness and openness for each of the four styles:Dominance, Influence, Steadiness, and Conscientious. Using the Disc model, it is easy to identify and understand our own style, recognise, and cognitively adapt to different styles, and develop a process to communicate more effectively with others.

LEAD 2000 - Effective Presentations


Whether it is a 50-minute shift change meeting or a presentation to the executive board, the principles are the same. The ability to deliver information effectively is crucial to leadership success. Learn to organize your ideas effectively present in any environment.

LEAD 1030 - EQ & Difficult Conversations


Emotional Intelligences (EQ) is a skill that vies you the ability to be aware of your own and other's emotional and manage your emotions to optimize your professional and personal relationships. EQ (emotional quotient) counts more than IQ(intellectual quotient) to expertise for determining who excels at a job-any job. Using your emotional intelligence is core to managing difficult conversations.

STT 2050 - Get a High-Growth, Remote Tech Career in Revenue Operations and CRM


*** REMOTE CLASS WITH FLEXIBLE HOURS --
Prep to find an entry-level, high-growth, remote-first tech career! Everything we teach is laser-focused on helping you find an entry-level job in the Revenue Operations/CRM space. Revenue Operations and CRM (customer relationship management) is a fast-growing tech career where students use no-code software tools. Many jobs are remote, with entry-level salaries ranging between $40K - $60K with high opportunities for growth. Follow a go-at-your-own-pace remote curriculum that guides you through learning foundational principles of Revenue Operations and assists you in creating a portfolio of 2 functioning CRM systems. Students have access to a 1-on-1 coach for help with the curriculum and career services (resume, interview, and LinkedIn prep). Many students also elect to do RevOps/CRM as a side job (i.e. “Don’t quit your day job”).

STT 3000 - Google in the Workplace - Basic Google Applications and Skills


GSuite has now evolved into Google Workspace. This workspace is an integrated part and allows users to collaborate, allowing users to work from anywhere on any device-even offline. This training series takes you through tools like Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides and more. You will learn practical ways to collaborate and how the tools can be scaled for an individual, job seeker, startup, small business, large enterprise company, or non-profit. It is an incredible collaboration tool for your team.

LEAD 1040 - Human Resource Basics


Effective supervision and management require a subset of understanding of he Human Resources function. This program will introduce emerging and newly promoted leaders to the basic concepts of Human Resource Management that are necessary to the proper execution of management of people. These topics include proper talent acquisition, the basics of employment laws, best practices in performance management, and the value of documentation.

LEAD 1070 - Managing Change


Change is one thing that is constant that we all deal with. Gaining the skills to anticipate and lead change with your teams provides the opportunity to guide through the upheaval. Whether change creates minimal impact or major disruption, understanding the dynamics of change

LEAD 1060 - Managing Conflict


Where there are people there will be conflict. Managing conflict effectively begins with recognizing your personal reaction to it and that it can be a catalyst for positive change. With effective communication, you learn to manage conflict in a positive and productive manner. Learn techniques to use differing styles in each situation to resolve conflict.

STT 3010 - Power Your Job Search with Google Tools


Ready to land your dream job? Look no further than Power Your Job Search with Google Tools! Our practical strategies will help you improve your resume and stand out from the competition. With our expert guidance, you'll learn how to read your resume like a hiring manager and communicate your strengths effectively. Plus, we'll show you how to use Google Workspace tools to organize and enhance your job search experience. Get excited about discovering new job opportunities and taking the first step toward your career goals.

STT 3030 - Reaching Customers Online Using Google Tools & Increase Your Business Revenues-Advanced


Reach Online Customers is a six-class/module program that will teach participants how to make better business decisions by extracting patterns, trends, and actionable information from large data gathered by Google once their business is listed. In this training, you will learn how to plan strategically for day-to-day activities, allowing you to deliver faster, smarter marketing. Learn how to access, understand, and use your data to improve your marketing and see the results.

STT 1350 - Start or Grow Your Career in Customer Success (Remote Class)


**REMOTE CLASS WITH FLEXIBLE HOURS**
Looking for your first customer success or account management role in the tech industry?
This expanded course is ideal for anyone who wants to build in-depth customer success and
account management skills to stand out in today’s competitive job market for customer
success roles. Customer Success is a fast-growing tech career where students learn the
fundamentals of how to proactively help customers achieve their desired outcomes,
combined with how to utilize the latest technology and best practices to become a more
effective customer success professional. Many jobs are remote, with excellent compensation
potential (base salary + commission). Follow a go-at-your-own-pace remote curriculum that
guides you through learning foundational principles of customer success and assists you in
putting your knowledge to work through various projects and exercises. Students have
access to a 1-on-1 coach for help with the curriculum and career services (resume,
interview, and LinkedIn prep).

● Customer Lifecycle
● Churn Prevention
● Technical Integrations
● Learn technology platforms
● And much more!

STT 1250 - Start or Grow your Career in Tech Sales (Remote Class)


**REMOTE CLASS WITH FLEXIBLE HOURS**
Looking for your first sales role in the tech industry? This expanded course is ideal for anyone who wants to build in-depth sales skills to stand out in today’s competitive job market for tech sales roles. Tech sales (or SaaS sales) is a fast-growing tech career where students learn the fundamentals of consultative selling techniques, combined with how to utilize the latest technology to become a more effective salesperson. Many jobs are remote, with excellent compensation potential (base salary + commission). Follow a go-at-your-own-pace remote curriculum that guides you through learning foundational principles of tech sales and assists you in putting your knowledge to work through various projects and exercises. Students have access to a 1-on-1 coach for help with the curriculum and career services (resume, interview, and LinkedIn prep).
● Consultative selling
● Multi-channel prospecting
● Writing sales emails
● Learn technology platforms
● Selling on social media
● And much more!

STT 1300 - Success in Revenue Operations, Sales Operations, and Marketing Operations (Remote Class)


*REMOTE CLASS WITH FLEXIBLE HOURS --

Success in Revenue Operations, Sales Operations, and Marketing Operations is designed to help you land and succeed in a new role as a Revenue Operations Specialist, Sales Operations Specialist, Marketing Operations Specialist, CRM Administrator or other related roles. Learn everything you need to know to hit the ground running with principles like:
Customer Lifecycle, Needs Analysis and Flowcharting, Sales Operations, Marketing Operations, Customer Success Operations, CRM Administration, Building a CRM from the ground up, And much more!

STT 1100 - Success in SaaS Sales (Remote Class)


*REMOTE CLASS WITH FLEXIBLE HOURS*
Success in SaaS Sales helps you land and succeed in a new tech sales role as a Sales Development Representative, Account Executive or Account Manager. Learn everything you need to know to hit the ground running with principles like: Consultative selling, Multi-channel prospecting, Qualifying leads, Pipeline management, How to become a top performer, and much more!

LEAD 1050 - Time Management


Time management is the process of organizing and planning how much time you spend on specific activities to maximize productivity and efficiency. Learn tools to analyze current time and energy usage to prioritize activities for achieving short and long term-success.